Shipping & Returns

 

General Information

All orders are subject to product availability. If an item is not in stock at the time you place an order, we will notify you and refund you the total amount of your order, using your original payment method.

If you are purchasing a product that is on ‘pre-order’ the date of shipping will be displayed on the product description.

Worldwide Shipping

We offer worldwide shipping and dispatch all orders safely and securely within 24 hours using a tracked service. Shipping times are estimates and commence from the date of dispatch, rather than the date of your order.

Once your order is on its way, you'll receive a shipping notification via email and/or text. If you don’t receive it please check your spam/junk folder as sometimes it can end up in there.

If you still haven’t received it or you are having trouble tracking your order please email hello@antursupplyco.com and we’ll get back to you within 24 hours.

Please note that we only ship on business days, so orders placed on Friday after 4 pm (GMT) or over the weekend will be shipped on the following Monday.

Our estimated shipping times are as follows:

Priority:

UK: 2-3 Business Days
Europe: 4-8 Business Days
USA & Canada: 4-8 Business Days
Australia & ROW: 4-8 Business Days

Express:

UK: 1-2 Business Days
Europe: 1-2 Business Days
USA & Canada: 1-3 Business Days
Australia & ROW: 1-4 Business Days

Shipping times are to be used as a guide only and are subject to the acceptance and approval of your order.

These estimates do not include holidays, delays experienced with customs clearance at the border or local carriers so please bear this in mind when placing your order.

Date of delivery may also vary due to carrier shipping practices, delivery location, the method of delivery and items ordered.

Shipping Costs

Shipping costs are based on the weight of your order, your chosen delivery method and your location. To get an accurate shipping cost for your order please add your chosen products to the cart and head to the checkout.

Once at the checkout screen, both shipping charges and estimated shipping times will be displayed. Additional shipping charges may apply to remote areas or for large, bulky items.

Please note that Antur Supply Co will not be responsible for any customs or duty fees charged as a result of your order, please check all relevant information regarding this before placing your order with us.

Shipping Address

It is the responsibility of the customer to ensure that the correct shipping address is entered at the time of purchase.

If a mistake has been made, please email hello@antursupplyco.com immediately after you have placed your order and we will do our best to make the change for you. However, please understand that due to our fast dispatch times this isn't always possible.

Cancellations

If you wish to cancel your order please email hello@antursupplyco.com immediately after you have placed your order and we will do our best to cancel your order for you. However, please understand that due to our fast dispatch times this isn't always possible.

Our Guarantee

With thousands of jeans already sold, we’re confident you’ll love yours too. But if for any reason you don’t, please email hello@antursupplyco.com within 30 days of delivery and we'll issue you a full refund.

Refunds & Exchanges

Any products purchased from our website (www.antursupplyco.com) can be returned or exchanged for a full refund within 30 days of purchase*. Pre-ordered products can be returned or exchanged for a full refund within 14 days of delivery*. The item(s) must be in new condition with all packaging and tags included. 

To return or exchange a purchase, please follow the instructions on the 'Returns & Exchange Portal' or email the following information to hello@antursupplyco.com and we will reply promptly with instructions.

- Order #  

- Items that you would like to return

Once we receive your item(s) your money will be returned. Please note that it can take up to two weeks to process your return once the item(s) have been received.

In the unfortunate case that your order has arrived damaged, please send your query along with photographic evidence within 3 days of receiving your order to hello@antursupplyco.com. We will aim to resolve the issue as soon as possible.

*Original shipping costs are not refunded and customers are responsible for return shipping unless the reason for return is a warranty defect.